Last updated: May 2026

These terms govern your use of services at Kingsland Pharmacy, 76 St Mary Street, Southampton, SO14 1NY (‘the pharmacy’). By using our services or this website, you agree to these terms. If you do not agree, please do not use our services.

1. Who These Terms Apply To

These terms apply to all patients, visitors, and users of services at Kingsland Pharmacy, whether accessed in person, by telephone, or through our website. They apply to both NHS and private services.

By collecting a prescription, booking an appointment, receiving a consultation, or using this website, you confirm that you have read and agree to these terms.

2. Our Services

Kingsland Pharmacy provides NHS and private pharmacy services. Our services include, but are not limited to:

• NHS prescription dispensing
• Private prescription dispensing
• NHS Pharmacy First consultations
• NHS New Medicine Service (NMS)
• NHS Hypertension Case-Finding Service (blood pressure checks)
• NHS Smoking Cessation Service
• NHS flu and COVID-19 vaccinations (seasonal)
• Private clinical services including travel health, earwax removal, weight management, and others
• Supply of medicines under Patient Group Directions (PGDs)

Services are subject to availability and clinical suitability. We reserve the right to decline to provide a service where it is not clinically appropriate, where eligibility criteria are not met, or where there is a clinical or safety reason for not proceeding.

3. NHS Services

NHS services at Kingsland Pharmacy are provided in accordance with our contracts and service specifications with NHS England and the NHS Business Services Authority (NHSBSA).

Prescriptions: NHS prescription charges are set by NHS England and are subject to change. Standard exemptions apply. It is your responsibility to ensure you are entitled to any exemption you claim. Fraudulent exemption claims are a criminal offence under the NHS Act 2006.

Pharmacy First and clinical NHS services: These services are free to eligible patients. Eligibility is assessed by our pharmacist at the time of the consultation. If you do not meet the inclusion criteria, you will be advised and, where appropriate, referred to your GP or another service.

GP record notification: For many NHS services, we are required by our service contract to notify your registered GP practice of services delivered. This includes Pharmacy First consultations, New Medicine Service consultations, blood pressure case-finding results, and vaccination records. This is a contractual requirement, not optional.

4. Private Services: Booking, Payment, and Cancellation

Private services at Kingsland Pharmacy require payment at the time of the appointment unless otherwise agreed.

Pricing: Prices for private services are confirmed at the time of booking. [CONFIRM WITH CLIENT: publish a link to a pricing page or include specific prices here once confirmed.] Prices are subject to change. The price quoted at the time of booking is the price you will pay, provided the booking is honoured.

Payment: Payment is due at or before the time of the appointment. We accept [CONFIRM WITH CLIENT: cash, card, contactless, specify accepted payment methods]. Private prescriptions are charged at the market cost of the medicine plus a dispensing fee.

Cancellation and rescheduling: We ask that you give us at least 24 hours notice if you need to cancel or reschedule a private appointment. [CONFIRM WITH CLIENT: does the pharmacy charge for late cancellations or no-shows? Add policy here.] This allows us to offer the slot to another patient.

Refunds: Medicines dispensed cannot be returned or refunded once they have left the pharmacy, in accordance with MHRA and GPhC guidance on the return of medicines. If a service could not be completed due to a clinical reason identified by our pharmacist, we will discuss options with you on the day.

5. Clinical Assessments and Supply Under PGD

Some medicines at Kingsland Pharmacy are supplied under a Patient Group Direction (PGD). A PGD is a written instruction authorised by a clinical organisation that allows our pharmacist to supply a specific medicine to patients meeting defined criteria, without an individual prescription from a doctor.

By accessing a PGD-based service, you agree to:

• Answer all clinical assessment questions honestly and accurately
• Disclose all current medications, allergies, and relevant medical history
• Disclose any conditions that are listed as exclusion criteria for the service
• Follow the pharmacist’s instructions regarding dosing, timing, and follow-up

⚠  Accuracy of information is critical

Providing inaccurate or incomplete information during a clinical assessment puts your health at risk and may result in a medicine being supplied that is not safe for you. Our pharmacist makes clinical decisions based on the information you provide. We cannot be held responsible for adverse outcomes resulting from information you have withheld or provided incorrectly.

Our pharmacist may decline to supply a medicine where they have clinical concerns, where exclusion criteria are met, or where the clinical assessment cannot be completed satisfactorily. This decision is a professional clinical judgement and is not subject to commercial override.

6. Your Responsibilities as a Patient

When using services at Kingsland Pharmacy, you are responsible for:

• Providing accurate and complete information to our pharmacist during any assessment
• Disclosing all current medications, supplements, and relevant health conditions
• Informing us of any allergies, including drug allergies
• Following instructions on how to take or use any medicine supplied
• Contacting us or seeking medical attention if you experience unexpected side effects
• Keeping appointment times where booked, or giving adequate notice of cancellation
• Ensuring any exemption claimed on an NHS prescription is valid

7. Website Use

Our website is provided for general information about our services and for booking appointments. The information on our website is not a substitute for clinical advice from a qualified healthcare professional.

Accuracy: We aim to keep our website content accurate and up to date. However, health guidance changes regularly. Always speak to our pharmacist for advice specific to your situation.

Third-party links: Our website may contain links to third-party sites including NHS.uk, GPhC, and our booking platform. We are not responsible for the content or policies of external websites.

Intellectual property: The content on our website including text, images, and design is owned by or licensed to Kingsland Pharmacy. You may not copy, reproduce, or reuse it without written permission.

8. Limitation of Liability

Kingsland Pharmacy provides services in accordance with GPhC standards and NHS guidelines. Our pharmacists act with reasonable care and professional skill. However:

• We are not liable for outcomes resulting from information you have withheld or provided incorrectly
• We are not liable for adverse reactions to medicines where a full and accurate clinical history was provided and the medicine was appropriately assessed and supplied
• We are not liable for the content of third-party websites linked from our site
• Our liability for any claim arising from our services is limited to the direct cost of the service provided

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Regulatory Framework

Kingsland Pharmacy operates within the following regulatory framework:

• General Pharmaceutical Council (GPhC), pharmacy registration and standards of practice
• NHS England, contracted NHS pharmaceutical services
• Human Medicines Regulations 2012, governing the supply of medicines
• UK GDPR and Data Protection Act 2018, data handling (see our Privacy Policy)
• MHRA, medicines regulation and pharmacovigilance
• NHS Confidentiality Code of Practice, patient confidentiality standards

Our superintendent pharmacist holds professional responsibility for all clinical services provided at the pharmacy. GPhC registration can be verified at www.pharmacyregulation.org.

10. Complaints

We take complaints seriously and aim to resolve them quickly. If you are unhappy with any aspect of our service, please speak to our pharmacist or contact us directly.

Contact for complaints: 

Kingsland Pharmacy, 76 St Mary Street, Southampton, SO14 1NY

Phone: 02380 225199

Email: mykingslandpharmacy@gmail.com

If we are unable to resolve your complaint to your satisfaction, you have the right to refer it to:

• The General Pharmaceutical Council (GPhC) for concerns about professional standards or fitness to practise: www.pharmacyregulation.org
• NHS England for complaints about NHS services delivered at the pharmacy
• The Parliamentary and Health Service Ombudsman for unresolved NHS complaints

11. Changes to These Terms

We may update these terms from time to time. Changes will be published on this page with an updated date. Continued use of our services after an update means you accept the revised terms.

For significant changes, we will make reasonable efforts to notify patients for example, by displaying a notice in the pharmacy or on our website.